SHIPPING AND RETURN POLICY
Shipping and Returns
We offer $5.95 flat rate shipping on all orders under $75. Any order over $75 dollars will ship for free, using our standard shipping methods. All orders will be processed within 48 business hours and shipped with our carriers.
Please note we If you would like to reach us, don’t hesitate to call us at (216)524-3333 or email us at supprot@Zativa.com.
Most packages will be provided with a USPS or Fedex Tracking number, which we include in our customer confirmation emails.
If an order was shipped to the wrong address and is being returned to the sender, please contact us. We’ll double check that the address it was shipped to matches the address provided to us. If we put the wrong address on a package, we will ship a replacement at no cost to you ASAP. Otherwise, we are happy to resend the package once it is returned to us for $3.75.
We cannot reimburse our customers for the shipping costs of returning an item and must deduct the shipping cost from the refund total. We ship all our products as fast as possible, but depending on the buyer’s location, the time it may take for an exchanged product.
For all orders over $550 require signature on delivery, and the shipping and billing addresses must match. We have this policy to ensure protection for our clients and to help eliminate fraud.
We currently do not ship any international orders.
Refunds and Returns
If you feel that you are entitled to a refund on your purchase, please send your order back along with a receipt or proof of purchase within 30 days of receiving your product(s). After that time, per our return policy, we can no longer offer a refund or exchange. Partial refunds in certain circumstances may be granted at the sole discretion of the company.
Once your return is received and inspected, we will send a notification email. We will also notify you whether your refund has been approved. If so, the refund will be processed and a credit will be automatically applied to the credit card or original method of payment within 30 days.
Note on Efficacy: Everyone’s experience with CBD is a little different and there’s no guaranteed or standard reaction. Some people find a very small amount of CBD to be what they need while others take much more; CBD is a very personalized supplement and may not be effective for some individual’s specific goals. In addition, the advice and claims we can make are limited by restrictions placed on dietary supplements by the FDA please consider reading scholarly articles on the efficacy of CBD for your circumstances. It?s also important to understand that you won’t necessarily feel anything when using CBD (there’s no mental or physical high).
Return Mailing Address:
Zativa Attn: Shipping / Returns
8600 E Pleasant Valley Rd, Independence, OH 44131
We can not cancel a USPS order once it has shipped. If you wish to cancel an order that has been shipped, please contact Customer Service at (216) 524-3333. They are available for you Monday through Friday, 9 to 5 Pacific time. You can also email Customer Service at support@Zativa.com. They will email a pre-paid return label and fully refund you for your order has returned to us. Please understand that we can only refund for expedited shipping if the order was not delivered by the estimated date.
Late or Missing Refunds
If you haven?t received a refund after 11 business days, please check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at support@Zativa.com.